Refund policy
At Hausique, customer satisfaction is important to us. We carefully inspect and pack every order to ensure it reaches you in excellent condition.
Please read our return and refund policy below before placing an order.
Eligibility for Returns
We only offer returns or replacements in the following cases:
- You received a damaged item
- You received the wrong product
- The item arrived defective or unusable
To request support, customers must contact us within 48 hours of receiving the order with clear photos or videos as proof.
Non-Returnable Situations
Returns or refunds will not be applicable in the following cases:
- Change of mind after ordering
- Minor color or packaging differences due to lighting/screen variations
- Damage caused by misuse, mishandling, or improper use after delivery
- Requests made after 48 hours of delivery
Refund Process
Once your issue is reviewed and approved, we may offer one of the following solutions depending on the situation:
- Replacement of the product
- Store credit
- Partial or full refund
Refunds, if approved, may take several working days to process depending on the payment method and courier process.
Order Cancellation
Orders may only be cancelled before dispatch. Once an order has been shipped, cancellation requests may not be accepted.
Cash on Delivery Orders
Customers are requested to ensure availability at the time of delivery. Repeated refusals of confirmed Cash on Delivery orders may result in restrictions on future purchases.
Important Note
We reserve the right to decline return or refund requests that do not meet the conditions mentioned above.
Our goal is to provide a fair, transparent, and smooth shopping experience for every customer.
Contact Us
For any return or support request:
📧 support@yourstore.com
📱 WhatsApp: +923447782841
